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Initiate a contact with ICA care professional, get initial assessment and have all your care questions answered.
Once you contact ICA for providing homecare services, a consistent process is followed to customize services for your individual needs.
As soon as you realize that help is needed your first step in finding a caregiver is simply CALL us. 1-800-513-2635 or write an email: contact@icahelps.com
When you leave a voice message or write an email please include contact number to reach you.
As soon as we here from you our Intake specialist will connect with you within 20 minutes during working hours or within 2-3 hours on the weekends and holidays.
During your first phone call with our Intake specialist you will receive all necessary information (pricing, available caregivers, scheduling etc). He/she will work with you and identify the care needs and type of caregiver suitable for you or your loved one.
Yes, we schedule live or telephone/skype interview with a caregiver BEFORE she/he will start working and YES, if for some reason you don’t like what you hear or see during first interview you can request a different caregiver in most cases. We love our clients and believe that long term and live in cases should be properly initiated with a caregiver personality and skill set matching client needs.
If you like a caregiver during our first interview she will start working after a start date is confirmed by you and that would be the end of initiating a process phase.
As soon as a start date is identified our agency staff will work with you to answer all your questions and complete all necessary paperwork before the caregiver will step into your house.
As required by New Jersey Division of Consumer Affairs, Board of Nursing and Commission on Accreditation for Home care a certain paperwork should be completed prior to or within first 48 hours of services start. Some of the documents can be filled and signed over the email like (service agreement or client information) but some of them should be filled or initiated at client’s home like (care plan, nursing assessment etc)
Our Registered Nurse will visit you at your convenient time before the start of the service or within first 48 hours to do an initial assessment and to create a care plan for home health aid. The nurse will call you and schedule such appointment with you.
Rest of the paperwork can be done over the email or at your home at your convenient time before the start of the service. You will be able to download all necessary forms directly from our website
hourly service, day and night shifts, weekends and holidays
bathing, changing clothes, personal hygiene, medical reminders
cleaning, laundry, diet cooking, grocery shopping
home care services for two people in the same family
