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● Access to caregivers 24/7
● Flexible schedule – No job is too small for us!
● Meet your caregiver via Skype, FaceTime, Viber, Zoom etc.
Home health care provides the opportunity to keep loved ones close by without needing to give up your career or way of life
Licensed, bonded and fully insured New Jersey home health care agency. We gladly accommodate any schedule arrangements (Hourly, Live In, Shifts and Traveling) for the convenience of our patients.
Our supervisory staff has extensive experience
We are fully licensed, insured and bonded
We offer 24-hour emergency response and send a caregiver that you need ASAP
Over 1000 of satisfied clients
We provide an easy and convenient way to get help in your home. For the best results our account manager schedules personal interview with a certified caregiver. Each case is discussed separately and individually. We have multiple programs to meet any need and budget.
ICA is an equal opportunity employer. All our caregivers are certified by the State of New Jersey with HHA licenses. Case assessments are made by NJ licensed RN’s. We do have our own CHHA school, so every caregiver is guaranteed certified and licensed. Even, though all of our caregivers speak English, we can provide our clients with special needs (some form of Dementia or Alzheimer) with caregivers also speaking Italian, Spanish, Polish, Ukrainian, Hungarian and Russian languages.
Caregiver supervision by Field Supervisors
Complete background checks
Regular Quality Assurance calls to update family members
We provide substitutes in case if the main caregiver is not able to appear at work due to family or health emergencies. Please contact us within 15-20 minutes if a caregiver did not show up at work: 1-800-513-2635
You can discontinue home care services whenever and for whatever reason you want with 24 hour notice given by email or with 48 hour notice given by regular mailed letter. We will not accept such termination notice over the phone as our prior experience shows that very often our clients change their minds plus we need a written proof for record keeping.
Our payment system is set up for billing cycle that automatically sends invoices to our clients on a weekly basis. Some exclusions from this rule can be made based on the case load and client’s situation. Please call our billing department for clarification: 908-477-8440
Generally our clients are responsible for all medical and non medical items necessary for patient care at home. (Bed pans, cream, gloves, PPE, linen, special foods, diapers, walkers, wheelchairs, canes, commodes etc). Agency provides a caregiver with protective equipment as well.
When caregiver works with a client more than 8 hours a week we ask a client to provide basic food, place to rest (ideally separate room) and arrange 1 hour break in the middle of the work shift if client’s condition allows for it.
Our company’s policy is strictly against using cell phones during working ours unless for emergency calls from our agency or family members of the caregiver. However it is very difficult to track an actual cell phone usage and use it in an argument with a caregiver due to privacy laws. We recommend writing a complain letter directly to us and our company will address this issue.
Although our goal is to assign the same caregiver to a client, sometimes it is necessary to make a change. It could be for various reasons (health issues of the caregiver, non compliance with company policies etc) but we always try to consult our clients before making such change.
hourly service, day and night shifts, weekends and holidays
bathing, changing clothes, personal hygiene, medical reminders
cleaning, laundry, diet cooking, grocery shopping
home care services for two people in the same family
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